Delivery & Returns

Delivery

REGION DELIVERY TIMEFRAME DELIVERY SERVICE
USA, UK, Canada, Australia, Asian countries 7-14 BUSINESS DAYS EMS
Spain, Germany, Middle East countries 14-21 BUSINESS DAYS EMS
Russia, Brazil, Italy, France, European countries. 18-25 BUSINESS DAYS EMS
South American countries 24-32 BUSINESS DAYS EMS

Please Note:

  • All orders are shipped directly from our Balios factory in China. We strive to provide the most cost effective way for shipment to make sure we present our luxurious umbrella collection at affordable price to you. It’s buyer’s responsibility to cover the destiny country’s import duty/tax if there is any.
  • If you require faster delivery, you can order off of our Amazon stores: UK Store, USA Store, Australia Store.
  • Days are Working Days and an estimate only.  Please note during busier times of the year like the Christmas period delays may occur.

Returns

  1. Should you have any questions about your purchase, please contact us by email.
  2. Order returned must be in its original condition.
  3. We do not refund/cover the cost of postage.
  4. All Balios umbrellas come with one year unconditional warranty. If the umbrella is proven to be faulty, we will repair or replace it free of charge.

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