Please read the following terms and conditions carefully since you accept them when you decide to buy one of our products. We deserve the right to change the terms and conditions displayed on this page when necessary, for example, due to changes in UK laws.
Making a payment
Prices quoted are in US dollars. You can pay for your purchase via Mastercard, Visa, and American Express credit cards using PayPal.
We email you to confirm our receipt of your order, but this does not constitute a contractual obligation. To protect our customers’ interests we do not accept orders if the billing name and address does not match with the details that appear on the credit card. We reserve the right to decline any order that does not satisfy our payment security concerns. In this situation we will notify you that your order cannot be accepted.
After you make and confirm your order, it is not possible to cancel or change it. Balios makes every effort to supply the item that appears on the website. If a particular umbrella stock is sold out, we will contact you and suggest an alternative product. If this is not acceptable you are entitled to a full refund.
Delivery and acceptance of your purchase
Orders received before 12:00 AM GMT are shipped the same day while orders received later are normally shipped the following day. Please note that orders received immediately before public holidays take a little longer to dispatch.
While every effort is made to send out orders as fast as possible Balios cannot take any responsibility for delays due to postal service disruptions and other circumstances beyond our control.
It is your obligation to check that a product you ordered reached use in undamaged condition, and is fully usable. Please contact us within 14 days of receipt of a damaged or defective product. Balios only accepts responsibility for a defect that occurs during our manufacturing process but not in the course of delivery.
You have the right to cancel your order providing that 14 days have not expired from the time you received your purchase. In this event you are obliged to return to us the product within 14 days of the cancellation. To qualify for a refund you must return it in brand new condition with all its original labeling and packaging.
If you decide to cancel the order, you must notify us by email. We cannot accept any liability for loss or damage of a returned product until it reaches our business premises. Refund of your purchase price is contingent on our quality control department confirming that the item was returned in its original i.e. unused condition.
Purchasers from our website enjoy all the standard statutory protection of UK trading laws overseen by the Trading Standards Institute.